Tips and Gratuities: Are You Passing Them On Correctly?

Key facts at a glance

  • The Allocation of Tips Act 2023 requires employers to pass on 100% of tips, gratuities and service charges to workers, without deductions.
  • From October 2024, employers must have a written tips policy in place and maintain records of how tips are allocated.
  • Workers can bring claims to an employment tribunal if tips are withheld or not allocated fairly. Claims can include compensation for financial loss.
  • Agency workers are also entitled to receive tips under the legislation. Employers cannot exclude them from tip-sharing arrangements.

Understanding the Employment (Allocation of Tips) Act 2023: What Employers and Workers Need to Know

On October 1st, 2024, the Employment (Allocation of Tips) Act 2023 came into effect.

Whether you operate in hospitality, leisure, or any other customer-facing industry. It’s crucial to understand how this new law impacts your business.

What Does the Act Cover?

The Act applies to tips, service charges, and gratuities that are controlled or influenced by employers. Here’s a breakdown:

  • Tips/Gratuities: Voluntary payments made by customers, either in cash, via card, or vouchers.
  • Service Charges: Amounts added to customer bills by the employer, whether mandatory or optional, also fall under the scope of the new law.

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Key Requirements for Employers​

The Employment (Allocation of Tips) Act 2023 introduces several key responsibilities for employers:

  1. No Unfair Deductions: Employers must pass on 100% of tips to employees, with the only allowable deductions being for tax and National Insurance.
  2. Fair Distribution: Tips must be distributed fairly and transparently, following the government’s Code of Practice. All employees, regardless of their role, must receive a just share based on their contribution to service.
  3. Written Policy: Employers are required to create a clear, written policy outlining how tips are collected and shared, which must be made available to all workers.
  4. Record-Keeping: Detailed records of all tips and their distribution must be maintained to ensure transparency and compliance.
  5. Agency Workers: The Act extends to all workers, including agency staff, ensuring that everyone is treated fairly and receives their share of tips.

Payment Deadlines

Employers must pay workers their tips by the end of the month after they receive them.

For example, tips collected in October must be
distributed by the end of November.

Why This Law Matters

In industries like hospitality, retail, and customer service, where tips often make up a significant portion of workers’ income, this new law helps protect workers’ rights. By ensuring fair distribution, it prevents employers from unfairly withholding or deducting tips, promoting trust and transparency in the workplace.

What Should Employers Do Next?

Whether you’re a business based in Worcestershire or operating across the UK or beyond, it’s vital to ensure compliance with the Employment (Allocation of Tips) Act 2023. Here’s what to do:

  • Review your tipping practices: Make sure all tips and service charges are being fairly distributed to employees.
  • Create a written policy: Ensure you have a transparent tipping policy in place and share it with all staff members.
  • Keep accurate records: Implement a system to record the receipt and distribution of tips.
  • Understand the Code of Practice: Familiarise yourself with the official guidelines for fair tip distribution.

Need Support? Limelite HR Learning is Here to Help

At Limelite HR & Learning, we specialise in providing tailored HR consultancy services to businesses across the UK and beyond. Based in Worcestershire, we have a deep understanding of both local and national employment laws. Therefore ensuring that our clients – whether in hospitality, retail, charity, or service industries – are fully compliant with the latest legislation.

Our team can guide you through the requirements of the Employment (Allocation of Tips) Act 2023. Helping you develop fair and transparent policies that foster a positive working environment.

If you’re unsure how this new legislation affects your business or need expert advice on compliance, Limelite HR is here to assist you. No matter where you’re located. We provide HR solutions that support businesses in the UK and beyond, helping you navigate changes in employment law with confidence.

If you need help creating a tips policy or reviewing your current arrangements, get in touch.

Book a free 30-minute discovery call

About the author

Lisa Murphy FCIPD, CEO and Founder of Limelite HR & Learning. Lisa is a multi-award winning HR and leadership expert and Fellow of the CIPD, specialising in strategic HR, inclusion and organisational development. Connect with Lisa on LinkedIn.

FAQS

  • What does the Allocation of Tips Act 2023 require employers to do?

    The Allocation of Tips Act 2023 requires employers to pass on 100% of tips, gratuities and service charges to workers without deductions, to have a written tips policy in place, and to maintain records of tip allocation for at least three years. These requirements have applied since October 2024.

  • Can an employer keep any of the tips?

    No. Under the Allocation of Tips Act, employers cannot retain any portion of tips, gratuities or service charges paid by customers. This applies whether tips are paid in cash, by card, through a service charge, or via a tronc system. All tips must be passed on to the workers in full.

  • Does the tips legislation apply to agency workers?

    Yes. Agency workers are entitled to receive tips under the Allocation of Tips Act. Employers cannot exclude agency workers from tip-sharing arrangements. The agency worker’s employment agency must be informed of the employer’s tips allocation policy.

  • Can Limelite HR help us create a tips policy?

    Yes. We can draft a tips policy that complies with the Allocation of Tips Act 2023, advise on how to structure your tronc arrangements, and help you communicate the policy to your team. Get in touch to find out more.

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